Portero Customer Care 1-877-962-2398 | Mon - Fri 10am - 6pm | Weekends Closed 



We accept the following payment methods through our secure check-out system:

Credit Cards: American Express, Visa, MasterCard, and Discover. All credit card transactions are subject to address verification prior to acceptance of your order. Our merchant system is secure and requires that we verify the registered billing address with the issuing bank prior to shipment of your order. Review times vary, but we do our best to keep delays to a minimum. Shipping timeframes begin once your order has been accepted.

Bank Wire: If you would like to purchase an item/s using a bank wire please note Portero requires a nonrefundable deposit in order to hold the merchandise. The deposit which should be paid by credit card or Paypal is to be equal to 10% of your total order amount. The customer will then be emailed with fully detailed wire instructions that include the remainder of their balance due. The remaining balance that is to be wired will have a 2% discount. Once a deposit is made, the customer has 5 business days to initiate the wire transfer and send us a copy of the wire receipt. The wire must post to Portero’s account within 7 business days of the wire receipt date. If it is not posted within that time, we will not be refunding the deposit. If a returnable item is purchased (i.e. not subject to final sale)through this method and returned by the customer in accordance with Portero’s return policy a refund will be issued in the form of a check.

Affirm: With our partner, Affirm, you can now finance your purchase on Portero.com.There is no deferred interest or hidden fees. The total you see at checkout will always be what you pay. You can select 3,6, or 12-month payments with rates from 10-30% APR. For more information on Affirm, please visit here.