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Customer Service

Is my information secure?

Yes. At your privacy and security are important to us. Please read our privacy policy for a complete description of how we treat confidential information. Our secure online checkout system is provided by Truition, Inc.

How can I search for an item on the site?

You may choose to browse leisurely through our categories or you may search by keyword (such as designer or brand), by item number, or by desired price range.

How do I get help if I have questions?

Our Customer Care Professionals can be contacted in one of three easy ways:
  1. Live Chat. We highly recommend this method because it will provide you with the quickest service.
  2. Email us at
  3. Call us toll free at 1.877.962.2398.
Our business hours are Monday through Friday 10 AM to 6 PM, U.S. Eastern Time.

Do I know before I order how much shipping will be? Do I have shipping options such as overnight delivery and shipping to an alternate address?

Yes. Shipping and handling charges are based on the delivery option you choose. Expedited shipping and alternate shipping address options are generally available. Please refer to the Flat Rate Shipping Cost Table provided on the “additional info” tab on each item page to determine your shipping fees, including required insurance (and applicable sales tax if shipped to New York or Connecticut). We will ship your order via your chosen shipping method within 48 hours of receiving your complete payment for the item(s). Further details are provided on our Shipping page.

What are my payment options?

We accept American Express, Visa, MasterCard, and Discover through our secure check-out system.

Do I have to pay sales tax?

Portero is required by law to charge sales tax on orders shipped to: California, Florida, Connecticut, New York, Illinois, and Maryland.

The Portero Promise

Portero respects the brands we serve. We guarantee the authenticity and condition of all merchandise. We ensure the highest level of service and security. That's our promise. And we don't take it lightly.