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Portero Luxury's Authenticity Pledge

We believe that buying luxury goods online should be straightforward, exciting, and simple. Portero's mission is to be the leading trusted online source for authentic pre-owned and vintage Bags, Watches, Jewelry and Accessories. We always stand behind the authenticity of our items with a money-back guarantee.

We assess authenticity by drawing on the experience of our in-house category specialists, by working with outside product experts, and in some cases by partnering with selected luxury brands and vetted third party luxury resellers or retail stores.

Should you ever wish to discuss the authenticity of an item you have purchased from us, please contact Portero Customer Care by one of the following three easy methods:

  1. 'Live Chat': instant messaging by clicking on the 'Live Chat' link on any page
  2. Email: customercare@portero.com
  3. Phone: toll free (in the US) at 1.877.962.2398

Customer Care Business Hours:

Monday-Friday: 9am-5pm US Eastern

Legal Disclaimers:

Errors:

We make every effort to ensure the accuracy of our prices and information. However, mistakes and typographical errors may nevertheless occur. We reserve the right to correct those errors, and we apologize in advance for any inconvenience. In the event a transaction that was predicated on misinformation is completed, Portero Luxury reserves the right to cancel the transaction with no further liability on its part.

Brand Names/Trademarks:

Except where noted otherwise, the brands whose products we sell are not associated with Portero Luxury, and the brand names are the trademarks of their respective owners. We are an independent dealer and are not an authorized reseller of any of the products we sell.

The Portero Promise

Portero respects the brands we serve. We guarantee the authenticity and condition of all merchandise. We ensure the highest level of service and security. That's our promise. And we don't take it lightly.