General Shipping Information:
Portero orders are shipped fully insured with the reliability and accountability of UPS and FedEx and the US Postal Service. Applicable sales tax (for shipments to New York and Illinois) will be provided during checkout. We will ship your order within two days of receiving your payment (expedited orders are shipped same day if payment is received by 1 pm Eastern-see "Expedited Shipping").
Please note the following:
- For insurance reasons, a signature is required for all shipments of $300 or more. If you will not be home to sign for your order, Portero can ship your order to your place of work, or another more convenient destination.
- We do not ship to Post Office Box or APO/FPO addresses.
- Shipments to Hawaii or Alaska will ship FedEx Second Day air. Shipments to Canada will ship UPS Standard, FedEx, or via the USPS.
- Sales tax will be applied to orders shipped to New York state and Illinois.
Tracking your order:
Once your order ships, you will receive an email confirmation that provides a UPS, FedEx, or USPS tracking number. This permits you to track your package online.
Combined Shipping for Multiple Items:
To qualify for our combined shipping discount for multiple items, all items must be paid on a combined invoice and shipped in the same package. Full shipping rates will apply to the largest item, with an additional fee added for each additional item. Please contact Portero Customer Care at firstname.lastname@example.org or 1.877.962.2398 for further assistance to determine your combined shipping costs.
We offer FedEx Next Day and FedEx Second Day shipping options. Payment for expedited shipping must be received by 1pm US Eastern Time, Monday through Friday, in order for the item to be shipped that day. Items shipped Next Day will be delivered the next business day, and items shipped Second Day will be delivered two business days later. Saturday delivery is available for an additional fee. Please refer to the Flat Rate Shipping Cost Table provided each auction listing to determine your expedited shipping & insurance costs. Applicable sales tax (for shipments to New York and Illinois), will be provided during checkout. Expedited shipping may not be available on certain items or in certain areas.