CALL 1.877.962.2398 - MON -THURS 10AM - 7PM | FRI 10AM-6PM     LIVE CHAT

BUYER'S PROTECTION PLAN

We protect the consumer by authenticating each item we offer for sale on our site. To back up this promise, we offer our Buyer's Protection Plan.

If you purchase an item from Portero that is not authentic, we will refund 100% of the purchase price, plus any shipping and insurance costs you may have incurred.

HOW TO FILE A COMPLAINT:

Please call Customer Care at 1.877.962.2398 to file an Authenticity Complaint.

We will discuss our authenticity guarantee and issue a Return Merchandise Authorization (RMA) number for your return. The item must be returned within 30 days from the date we shipped the item to you with all security strips in place.

Once you receive an RMA number from Portero Customer Care, you must perform the following steps to receive proper credit for the return:

  • Re-pack
  • Write
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